Refund policy
Returns & Store Credit Policy
We have a 14-day return policy, which means you have 14 days from the date your order is delivered to request a store credit.
To be eligible for a store credit, your item must be in the same condition that you received it, unworn and unused and in its original packaging.
To start a return, please contact us at laze.lounge@outlook.com. Please include your order number and the item you would like the return.
Customers are responsible for return shipping costs. We will provide a prepaid return label, and the cost of the label will be deducted from your store credit.
If your return is approved, your store credit will be issued digitally and does not expire.
Items sent back to us without first requesting a return will not be accepted.
You can always contact us at laze.lounge@outlook.com with any return-related questions.
We recommend keeping your tracking information when lodging a return. We cannot be held responsible for returns that do not reach us.
Damages and Issues
Please inspect your order upon arrival and contact us as soon as possible if an item is defective or damaged, or if you receive the wrong item. We’ll assess the issue and work with you to make it right. Photos of the item may be required when submitting your return request.
For approved faulty, damaged or incorrect items, LAZE will cover the return postage cost without deducting it from your refund or store credit.
Non-Returnable Items
Unfortunately, we cannot accept returns for:
- Items that have been worn or used
- Items not returned in their original packaging
- Final sale items
Exchanges
The fastest way to exchange an item is to return the original item for store credit and place a new order using that credit once your return has been approved.
Store Credits
Once we've received and inspected your return, we'll notify you whether your return has been approved. If approved, your store credit will be issued to your account within 10 business days.
If more than 15 business days have passed since your return was approved and you have not received your store credit, please contact us at laze.lounge@outlook.com.