Shipping policy

Processing Time
Orders are packed and shipped within 1–3 business days. Once your order ships, you’ll receive an email with your tracking number.

Delivery Timeframes

We currently ship within Australia only and do not offer international shipping.

Estimated delivery timeframes begin after your order has been dispatched:

Standard Shipping

  • Western Australia: 2–4 business days
  • Interstate: 3–6 business days

Express Shipping

  • Western Australia: 1–2 business days
  • Interstate: 1–3 business days

These timeframes are estimates only and may take longer depending on the delivery location, carrier delays, public holidays or circumstances outside our reasonable control.

The 14-day change-of-mind return period begins on the date your order is recorded as delivered by the carrier. If the delivery record appears incorrect, please contact us at laze.lounge@outlook.com

Shipping Costs

  • Express Shipping: $20.00
  • Standard Shipping: $16.00

Tracking
All orders include tracking. If you don’t receive your tracking email, please check your spam folder or contact us.

Wrong / Incomplete Address
Please make sure your shipping details are correct. Orders shipped to an incorrect address entered at checkout are the customer’s responsibility.

Damaged or Incorrect Items
Please inspect your order upon delivery and contact us as soon as possible if something arrives damaged, defective, or incorrect so we can review the issue and make it right. (Photos help speed things up.)

Lost or Delayed Packages
Carrier delays can occasionally occur and are outside our control.
If a package shows as delivered but you can’t find it, please contact the carrier first, then reach out to us — we’ll do our best to assist.

Returns & Store Credit
If you wish to return an item, you must request it within 14 days of delivery. Returns are eligible for store credit only, and items must be unworn, unused, in original packaging.
If your return request is approved, we’ll provide a prepaid return label and instructions for sending your package. The cost of the return label will be deducted from your store credit. We’ll advise you of this cost before your return is processed.
For returns, email laze.lounge@outlook.com before sending anything back.

Questions
We’re here to help! Contact us anytime at laze.lounge@outlook.com